Skip to main content
All CollectionsTeamINSIGHTSmart timesheets
Getting started with Smart Timesheets
Getting started with Smart Timesheets

Keep your team accountable with our smart timesheets

Natasha Tyrrell avatar
Written by Natasha Tyrrell
Updated over a week ago

This is a premium feature if you cant see these settings you need to upgrade your subscription to enable the Smart Timesheets feature. Contact us on +61 03 9005 8357 or on the chat in the bottom right hand corner.


Click on Report and select timesheet in the main menu. Click on settings on the right hand side. In the popup, configure the settings for smart timesheets.

General Timesheet settings

Select which day of the week to start your timesheets on and if you want technicians to submit timesheets daily or weekly.

  • Set start the weekday to start the weekly timesheet

  • Check if you want to make job number required for manual timesheets

  • Check if travel hours are billable

  • Select a category for service items - use this if you only want to show items in one category for timesheets

Timesheet Approval workflow and reminders 

Select if you want to send automatic SMS reminders to technicians to submit their timesheets. All SMS will be charged as indicated in your plan. The reminder SMS will be sent to technicians who haven't submitted their timesheet the day before the Timesheet week start day. Learn more about the Timesheet approval workflow

Set your timesheet period (weekly or daily) for reminders

Smart rules for timesheets

The Technicians timesheet for the day is calculated automatically and off job time is added between jobs thought the day. In the Timesheet settings you can setup rules for rounding, overtime, RDO and unpaid lunch break. 

Open the Timesheets in Reports - Timesheets and click on the orange settings link on the right to open the settings popup. In here you can set the day that your timesheets start.


When you select a rounding interval for timesheets, the start time is rounded back to the previous interval and the end time forward to the next interval. You can set the rounding separately for Billable time and Timesheets time. This essentially means that you can pay your technicians for the actual time that they were working, but charge the customer for every started time interval, for example 30min

Smart timesheet Start and finish buttons

Update jobs on the calendar to Timesheet time

  • Check if you want to update the job time on the calendar to the actual job time that is recorded on the timesheet time

Add timesheets to billable items on jobs

Add automatic Lunch break

You can have the Lunch break added automatically a set number of hours after the day has started. In this example a 30min unpaid break will be added to the technicians timesheet 5h after he or she started the day. This will be added on a job timesheet or in off job time.

Unpaid breaks can also be added manually to any timesheet record using the Unpaid break field.

If you can't see this field in the timesheet record it might be set to hidden in Settings - System fields


Set Overtime rules for weekdays and weekends This will automatically log time as overtime 1.5x or 2x after the hours set from the start of the day.

For example if overtime 1.5x is set to start after 9 hours of the day, and the technician clicks start at 8am - they will get paid overtime from 5pm, and if they start at 7am they will get paid overtime from 4pm.

To edit and see the overtime in the timesheet report, you also need to enable the overtime fileds on the timesheet popup form Settings - system fields


Check this to automatically deduct RDO hours daily. In this example the first 0.4h of any day will be added to the RDO column.

Set job status when technician clicks start travel and start job

In the dropdown select the job status to set when the technician starts the job.

Please note that only statuses that can be set by technicians can be used. The status must also be after the current status in the workflow.

Technicians timesheet

The technicians will see a green start button for each job on mobile. They click this to start and end the timesheet for the job. The timesheet is created after they click finish at the end of the job. The timesheet is visible to schedulers in the timesheet report and on the job.

Job Start button

When the technician clicks the start button on a job it automatically 

  • Sets the job status as selected in settings - this only works if the current status of the job is before the status set by the Start button

  • Adjust the start time of job on the schedule (optional)

  • Calculates the off job time from the end time of the previous job

  • Rounds the timesheet back to the nearest interval

  • Opens the safety document (SWMS) added to the job for the technician to complete

Job Finish button

When the technician clicks Finish 

  • They are asked to select a job status

  • The end time of the job is adjusted to the current time

  • The start and end time is adjusted for all technicians on the job

  • Rounds the timesheet forward to the nearest interval


Did this answer your question?