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Manage shifts for teams to set individual rates
Manage shifts for teams to set individual rates
Select a shifts for teams using different service code rates for individual technicians
Natasha Tyrrell avatar
Written by Natasha Tyrrell
Updated over a week ago

When you manage a team it can get complicated to set individual service codes and rates for staff members. With the shift feature your team lead can create team timesheets with individual service codes for day or night shifts.

Select a shift on a job

To set a shift on a job, select the shift in the shift dropdown. This will automatically set the job start and end time for the job. You can also make a shift job multi-day by checking the multi-day checkbox, Learn more about multi-day jobs

Multi-day Night shift job

Jobs that run over night on scheduler weekly view, this is a multi-day night shift job for 4 nights, 9th to 12th May

Multi-day Night shift job on Project

Adding technicians to a mult-day night shift job


Enable shift in settings - system fields

Under Job - Scheduler set shift as visible, You can alos make it required (optional) if you want all your jobs to have a shift selected

Use the placeholder Shift to show the name of the shift on the job box or the job list on mobile. For instructions how to do this see: default calendar settings and customise the mobile view

Add shifts and service codes

To get started add the different service codes for your technicians. If you have setup your service rates already skip to step 2.

1. Setup the service code rates in inventory

Add one service item for each rate, for example Day shift technicians, Day shift apprentice, Night shift technician, Night Shift apprentice etc. How to add service items to inventpory

2. Setup shifts

Open settings - job details and scroll dow to shifts. Type the name of your shift and hit Add

In the popup select the start and end time for the shift

Please note: this time will be used to set the start and end time for the job only- rates will not be applied automatically by the time, only by setting the correct shift on the job.

Select service codes for the shifts

Open settings - staff and click on the technicians name to edit. Scroll down to Shift

Click the Add Service button select the shift and the service code to use for that shift in the dropdown. When the Team lead sets the shift the corresponding selected Service code will be used for this technician.

Default service codes

If no shift is selected the default service code will be used, the service code can then be changed manually for a technicians timesheets. You can select a different default service code for travel hours

Select shift on mobile

On a job click on the Timesheet link, or use the + to add a timesheet on the job

Click Add my time or add team time

Set the start and end time for the timesheet, select the shift and click save

Note: a technician needs to be set to team lead to be able to add timesheets for a team.

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