MYOB Advanced troubleshooting

Frequently asked questions (FAQ) for common errors and how to solve them

Natasha Tyrrell avatar
Written by Natasha Tyrrell
Updated over a week ago


External ID

To export an Invoice, the customers must have an External ID that links them to the customer in MYOB Advanced.

  • FieldInsight Invoices cannot be exported if the Account Customer External ID is missing

  • If a customer has an incorrect External ID the Invoice will be created on the wrong customer in MYOB

  • Importing your customer from MYOB will automatically import the External ID form MYOB

For MYOB Advanced setup see MYOB Advanced integration setup

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