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How to search for an Account customer in your database and add a new job to the one of the existing sites
How to search for an Account customer in your database and add a new job to the one of the existing sites

You know the customer is somewhere in your database. Here's how to find them and add a new task to an existing site.

Natasha Tyrrell avatar
Written by Natasha Tyrrell
Updated over a week ago

More Account customers can often be added to your database. When they call, FieldInsight makes it simple to find them and add a job to a site you've previously visited.

Here's how to do it:

Select the time you wish to schedule the task in the Schedule. Hover you mouse and drag the yellow box to the preferred day and time period, as well as the technician to whom you wish to allocate the task.

If you want to view the account client details, click on the yellow box.

In the Account customer page at the top of the screen, select the dropdown button and type the customer's name into the search box, and FieldInsight will automatically narrow down all the list under Account customer. You can also create a new account by clicking on the plus sign button option.

Now, select the site or add in a new site. Just hit the arrow on the right and choose the site from the dropdown list. FieldInsight will automatically remember the sites assigned to this account customer from the previous jobs.


Need help? Let's touch base. Just shoot us a message anytime. And, don't forget to share your thoughts and suggestions with us. Can't wait to hear your feedback!😊

Email: support @fieldinsight.com

Phone: +61 3 9005 8357

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