Groups are handy when you have a need to segment Technicians in a way that is not directly related to Job Type. This may be based on variables such as
Notoifications and triggered messages
Location (if you don't use the Region feature)
Using groups to manage staff allows faster scheduling decisions. Groups are accessible from the Staff section in Settings. You can also send triggered messages to a group of staff, for example a notification when a job is completed or a report to HR when a the technicians completes an induction.
Add a staff member to a group
In the staff profile, check the group that the staff member to belongs to. To create a new group, simply click on the edit link next to group on any Staff member profile.
In the new New Item section name the Group and Click 'Add'
You will now have that option in the Staff profile.
The same as create a group, you can click 'Edit' to rename the group; bear in mind any Technicians assigned to this group will now be associated with the new name
Delete a Group
If you delete a Group and that has Technicians assigned, they will still stay associated to the Group, it is advisable to move any Technicians on to a new group if you want to delete an entire Group.
Note: If you regularly suspend staff members please note that any group they belong to will remain unless you remove them from it,
To add a staff member to a existing group
Assign a Staff member to a Group
Select Edit on the Staff profile and scroll to the Technician details section
Tick the Group that is relevant for this Technician
NB: The Technician can belong to more than one group
Click Save Staff
The next time you schedule a job and select 'Group' in the calendar view.
You can still use the Job Type to refine a Technician selection.