You can edit the Description for the Job Status's that display in the Workflow Guide / Cheat Sheet.
Step 1: Open the Job navigator from the menu on the left
Or click on the Cog Button → Settings→ Workflows (at the top of the page).
Step 2: From the workflow drop-down select a workflow the status you want to edit belongs to.
If you have your job statuses setup that do not have a workflow they will appear under Unassigned.
Step 3: Open the job status by clicking on it
Step 4: If the Job Status relates the Technician, please complete 1a and 1b
Step 5: If the Job Status relates to the Scheduler, please complete 2a
Step 6: Click Save to commit the changes
Step 7: Now you can check the updated job status description from the Workflow tab or from the Navigator menu on the left hand side:
Note:
If you have configured Triggered messages on Job Status change, these will automatically get picked up in the Workflow Guide.
Related Article: Triggering Emails on Job Status Changes