MYOB Troubleshooting

Q1) 'Invalid Company File' error
Resolution:
This error is due to wrongCompany File login password. MYOB setup involves entry of login credentials at 2 stages: 

  1. Primary Cloud server access and 
  2. Company/Data file access.  If you cannot find current Company File password, you have to take MYOB support help to reset theCompany File password.

Q2) Error:  SaleEventLine_ItemSoldRequired (ItemId:(SaleEventItemLine))
This error appears when MYOB Sale flag is not selected for Products/ Services item(s).
Resolution:
Go to FieldInsight Main Menu-> Inventory-> Products/ Services->
Click 'Edit' link for invoiced item->
Scroll to ‘MYOB Options’->
Select checkbox 'I sell this item' and
Choose 'Income account' from drop-down list->
'Save item'.
Repeat this for all items listed in concerned invoice.

Q3) Error:BusinessEvent_DateOccurred_BeforeConversionMonth
Resolution:
Business logic in AccountRight prevents importing or keying in transactions dated prior to the start of the current Financial Year. Resolution:
Change the Invoice date to be after the start of the financial year.

Q4) Error: Insufficient stock quantity for inventory item
Resolution:
Add necessary stock and re-try sync. 

Alternatively, go to FieldInsight Main Menu-> Inventory-> Products/ Services->
Click 'Edit' link for invoiced item->
Scroll to ‘MYOB Options’->
Un-check 'I inventory this item' check-box and
Clear 'Asset account' to bypass stock validation. 

Q5) Error: BusinessLine_AccountRequired
Resolution:
Account customer or Site customer has to be entered in FieldInsight invoice.

For Xero Troubleshooting see: 

http://help.fieldinsight.com/en/articles/3084244-xero-troubleshooting

Did this answer your question?