When you schedule a job you can check the technician is available and has the right skillset for the job (based on whether you have assigned that Job type to their Staff profile).
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When selecting technicians for a job, they are represented in the drop down list by colours (as follows).  You can place the mouse cursor over the name to see an explanation to why they are unavailable.

  • Green - available to do the job and have the skills assigned for the selected job type
  • Red - they are booked to another job (details in the yellow box)
  • Orange - they do not have the right skills and should not be assigned to do the selected job type 
  • Dark grey means they are marked as unavailable for any job at that time

Learn more:

See manage technicians and schedulers profiles to find out how to allocate job types to technicians and Mark staff as unavailable

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