You can edit the Step Descriptions for the Job Status's that display in the Workflow Guide / Cheat Sheet.
Step 1: Navigate to the Job Details Page in Settings
Step 2: Navigate to the Job Status Section
Step 3: Select and Click Edit the Job Status
Step 4: If the Job Status relates the Technician, please complete 1a and 1b
Step 5: If the Job Status relates to the Scheduler, please complete 2a
Step 6: Click Save to commit the changes
Step 7: Check everything looks OK
Select the Workflow Guide link to display the current Workflow Guide
If you have configured Triggered messages on Job Status change, these will automatically get picked up in the Workflow Guide.
Related Article: Triggering Emails on Job Status Changes